{"id":434,"date":"2024-01-28T18:47:46","date_gmt":"2024-01-28T23:47:46","guid":{"rendered":"https:\/\/www.oliviasswimacademy.ca\/?page_id=434"},"modified":"2025-12-27T16:35:35","modified_gmt":"2025-12-27T21:35:35","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.oliviasswimacademy.ca\/?page_id=434","title":{"rendered":"FAQ&#8217;s"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">What does it mean on the Simply Book Me booking site by &#8220;1 hr. \/ 5 sessions&#8221; or &#8220;30 mins. \/ 5 sessions&#8221;  <\/h2>\n\n\n\n<p>It means that you are booking a weekly format. For example when you book on the Monday for August 19th at 2pm you are reserving the rest of that week at 2pm (Mon, Tues, Wed, Thurs, Fri)<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How do I pay?<\/h2>\n\n\n\n<p>To pay, I gratefully accept payment through e-transfer, cheques, or cash prior to the first lesson.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Is there a washroom available for use?<\/h2>\n\n\n\n<p>Yes, there is a washroom available for usage<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Is there a shaded place for me to stay during my child&#8217;s lesson?<\/h2>\n\n\n\n<p>Yes, there are many shaded spots for you and other family members to sit<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Is there Wi-Fi?<\/h2>\n\n\n\n<p>Yes, there is Wi-Fi available for use<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Where do we go when we arrive?<\/h2>\n\n\n\n<p>When you arrive, please come up the path on the East side of the driveway to the wooden gate. Kindly wait until I come and get you a couple of minutes before the lesson begins.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What happens if the weather becomes unsafe during my child&#8217;s lesson?<\/h2>\n\n\n\n<p>If the weather becomes unsafe during your child&#8217;s lesson and the majority of your lesson is cancelled, the lesson will be rescheduled to the best of my ability.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Where do I park?<\/h2>\n\n\n\n<p>Please park on the road in front of my house (there is parking on the north side)<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Do I have to stay for the lesson?<\/h2>\n\n\n\n<p>No, staying for your child&#8217;s lesson is optional<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Will you travel to my pool?<\/h2>\n\n\n\n<p>Unfortunately, I am not offering lessons at other locations this summer<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How early should I arrive to my lesson?<\/h2>\n\n\n\n<p>A couple of minutes before your lessons begins I will meet you at the side gate<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Can we bring food and drinks?<\/h2>\n\n\n\n<p>Yes, however please don&#8217;t bring glass and ensure food is fully cleaned up afterwards<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How do I tell you more about my child\/customize the lesson?<\/h2>\n\n\n\n<p>Closer to your child&#8217;s lesson, I will send out a form for you to share more about your swimmer and work together to customize the lesson<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What is your cancellation policy?<\/h2>\n\n\n\n<p>If you cancel within three weeks of your lesson start date, a cancellation fee will apply.<br>&#8211; 3 weeks before or earlier: No fee<br>&#8211; Within 3 weeks: 15% cancellation fee<br>&#8211; Within 2 weeks: 25% cancellation fee<br>&#8211; Within 1 week: 50% cancellation fee<br>The cancellation fee is due immediately upon cancellation.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How do I get more information?<\/h2>\n\n\n\n<p>Feel free to contact me by going to by <a href=\"https:\/\/www.oliviasswimacademy.ca\/?page_id=151\" target=\"_blank\" rel=\"noopener\" title=\"contact me page\">Contact Me page<\/a>, or emailing me at olivia.wedlake@gmail.com<\/p>\n","protected":false},"excerpt":{"rendered":"<p>What does it mean on the Simply Book Me booking site by &#8220;1 hr. \/ 5 sessions&#8221; or &#8220;30 mins. \/ 5 sessions&#8221; It means that you are booking a weekly format. For example when you book on the Monday for August 19th at 2pm you are reserving the rest of that week at 2pm&nbsp;&hellip;<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-434","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.oliviasswimacademy.ca\/index.php?rest_route=\/wp\/v2\/pages\/434","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.oliviasswimacademy.ca\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.oliviasswimacademy.ca\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.oliviasswimacademy.ca\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.oliviasswimacademy.ca\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=434"}],"version-history":[{"count":28,"href":"https:\/\/www.oliviasswimacademy.ca\/index.php?rest_route=\/wp\/v2\/pages\/434\/revisions"}],"predecessor-version":[{"id":551,"href":"https:\/\/www.oliviasswimacademy.ca\/index.php?rest_route=\/wp\/v2\/pages\/434\/revisions\/551"}],"wp:attachment":[{"href":"https:\/\/www.oliviasswimacademy.ca\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=434"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}